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FAQ

COMMON QUESTIONS

What size should I order?

The majority of our collection runs half a size larger than the average shoe size and one full size larger than the average sneaker. For example, if you wear a 10.5 in most shoes, we would suggest a 10D in our collection.

Sizing is individual. For a specific recommendation, please send us an email sharing your current sizes and we will do our best to point you in the right direction. info@grantstoneboot.com

How do I know if I have the best size?

You shouldn't feel “hot spots” or any uncomfortable pressure. We recommend having adequate room from the first fitting to avoid a tight fit after wearing for a few hours. The shoe should not be stretched into fitting.

Where are Grant Stone products made?

The Grant Stone journey began in Xiamen, China were our co-founder was developing GYW footwear. The craftsmen in the Xiamen factory who helped make the first Grant Stone samples still make each pair today. We source components from top suppliers around the world, whether the lining from Milwaukee, USA or upper leather from Annonay, France. If you have any questions about our process, commitment to quality, or want to know where a specific product was made, feel free to send us an email. We would be happy to answer your questions! info@grantstoneboot.com

We also share stories and behind the scenes footage on our Journal and Newsletter from time to time.

Where are you located? Where can I buy Grant Stone?

Grant Stone headquarters are in Southwest Michigan. Our footwear is sold through our online store, shipped from our Michigan warehouse.

Are your products high quality? What makes Grant Stone special?

Grant Stone was created by a team who love shoe making, with over four decades of experience. The Grant Stone factory in Xiamen was developed to combine traditional, handcrafted bootmaking techniques with the highest quality leathers and components to result in quality standards our team and suppliers are proud to stand behind. We design our own lasts using our shared experience over the past three generations.

Where can I see real reviews of Grant Stone products?

All of our reviews on our website are from customers who have purchased through our website – Read Customer Reviews

You can also view this Grant Stone thread on Style Forum, a public forum discussing all things Grant Stone – Grant Stone on Style Forum

How do I return or exchange my order?

Visit this page RETURNS to begin the return process and request a pre-paid UPS label.

Where can I read more and learn more about Grant Stone?

Sign up for our newsletter to be notified of our latest blog posts and follow Grant Stone on social media for daily updates. Many of our customers also contribute on the Grant Stone Affiliate thread at Style Forum - Grant Stone on Style Forum

Do you offer any discounts or sales?

We have built our brand with true intent to provide the best everyday value. We believe we have some of the best value in the GYW market! With that in mind, we do not offer discounts or sales.

You can find B Grade (with minor cosmetic defects) and discontinued products in our Last Chance Styles page, updated frequently. We send reminders about drops, sign up on the B Grade page to be the first to know. These styles are limited and move quickly.


SIZING

I am in between sizes, what should I do?

Choose the smaller size of the two. Please send us an email to chat with one our sizing experts to confirm the best size. info@grantstoneboot.com

Do you have a size conversion calculator?

Yes. See our conversion calculator here... (This sizing assistant tool is on each product page)

Do you offer multiple widths?

Yes. We currently sell D (average), E (wide) and EEE (extra wide) in select styles.

I use orthotics or inserts, do you have advice for me?

We have customers who use inserts but usually have to size up by a half in order to use comfortably. Please reach out if you have more questions. info@grantstoneboot.com

Do you sell mismatched sizes?

We only sell our footwear in matching pairs. If you have two differently sized feet, we suggest finding a size that works for your larger foot and use an insert to accommodate the smaller foot.

What size should I order?

The majority of our collection runs half a size larger than the average shoe size and one full size larger than the average sneaker. For example, if you wear a 10.5 in most shoes, we would suggest a 10D in our collection.

Sizing is individual. For a specific recommendation, please send us an email sharing your current sizes and we will do our best to point you in the right direction. info@grantstoneboot.com

What is a last, and how many lasts does Grant Stone have?

A last is the wood or plastic mold that the shoe upper is built on. It determines the shape, fit, and aesthetics of the upper. We currently have three different last shapes – Leo, Alexander, Oliver.

Did you design your own lasts?

We do create our own lasts. This is a process that can take years given the wear testing and revisions involved before commercializing.

I have a high instep, will Grant Stone work for me?

Due to the volume in our lasts, they can usually accommodate a higher instep. Choosing a wider width such as a E or EEE will help increase the overall volume.


PRODUCT

Is all Grant Stone footwear Goodyear-welted?

Yes. We are firm believers in the quality and the wearability of GYW.

Can leather soles be worn in wet conditions or throughout the winter?

Leather soles can be worn in wet conditions. If your Grant Stone shoes get wet, allow them to dry naturally over a day or two and use shoe trees to help lengthen the lifespan and maintain the proper shape.

Are Grant Stone insoles removable?

Our insoles are not removable. We use a Goodyear-welt construction consisting of thick leather insoles that act as a backbone of the shoe.

Will you be making other sizes or widths?

We have introduced E and EEE widths and will continue to expand the styles available in wider widths over time.

Does Grant Stone offer Shell Cordovan styles?

We occasionally offer pre orders for shell cordovan styles, announced in our Newsletter and on Instagram. For more information, please send us an email. info@grantstoneboot.com

The product I want is out of stock, will you make more?

We frequently restock our sizes. Please submit your email after choosing the product you are looking for and we will notify you when it's available.


ORDERS & SHIPPING

How much does shipping cost?

Price quotes for shipping to other territories can be found on this page. Shipping is free within the entire contiguous U.S.

How long will it take to get my order?

We process, inspect, and ship orders within 48 hours of placement. Most U.S. orders are received within 1-5 business days.

Do you ship internationally?

Yes! Please see our shipping list here. If you didn't see your country on the shipping list, don't hesitate to reach out by email info@grantstoneboot.com or chat.

I haven't received my order/shipping confirmation email. What should I do?

Please send us an email and we will forward you a tracking number. info@grantstoneboot.com

How do I track my order?

Refer to your order shipping email from Grant Stone.

I am missing something from my order. What should I do?

Send us an email at: info@grantstoneboot.com


EXCHANGES & REFUNDS

How do I exchange or return my order?

Visit this page to begin the return process and request a pre-paid UPS label.

Can I return an international order?

We do not offer exchanges or returns on international orders.

When will I receive my refund?

Once we receive and inspect the product, we will submit a refund to your original form of payment within 48 hours.


PRODUCT CARE

How do I care for my Grant Stone footwear? Which products should I use?

Great questions! Please see our post all about shoe care here and visit our Accessories page for some of the suggested products. Great shoe care ensures your footwear will hold up for as long as it was built to last.

Can I resole your footwear?

Yes. All of our products are Goodyear-welted and resoleable.